Report maintenance issue
Faults & Repairs
At the beginning of your tenancy, you will be advised who will be managing your property and you will be given the appropriate contact details.
If your property is managed by your landlord, any maintenance issues must be reported directly to them.
You must not instruct a contractor to undertake any work – if you do, it will be at your own expense.
If your property is managed by Letting Solutions, please report any maintenance issues as soon as possible.
Property Management Opening Hours
If you are in a property managed by Letting Solutions, please note we do not offer a 24 hour management service.
Our management team operate from Monday to Thursday 9am to 5pm & Friday 9am to 4pm. You can report a problem during these hours by calling Jane on 01253 886444
You are also able to report a non-urgent fault 24 hours a day, 7 days a week here…
If you have a problem of an urgent nature, you may find these numbers useful…
- Gas Leak – National Grid 0800 111 999
- Fire Service & Police – Emergency only 999 Break in – Non urgent 101
- Lost keys – We suggest that you find a local locksmith, however you will be liable for the cost. You may prefer to find a bed until we re-open as we do hold a spare set of key
Emergencies only
Resident plumber (gas & water) – KG Gas (Kerry) Call 07872 304 351
Electrical Emergency Phase 3 Electrical Call 01253 820 844
Emergency Repairs
The majority of property issues can wait to be reported until the next business day when you will be able to report the problem directly to our maintenance department.
Our property management department is open Monday to Thursday 9am to 5pm & Friday 9am to 4pm.
Who Is Managing My Property
At the commencement of your tenancy, you will be informed if Letting Solutions are managing your property or if it is being managed by your landlord.
If your landlord is self-managing, their contact details can be found at the front of your Tenancy Agreement. You should contact your landlord directly to report any maintenance issues, only if your property is not managed by Letting Solutions.
Don’t Delay, Call Today!
In order to avoid any unnecessary complication, we ask you please to report any maintenance issues as soon as possible.
If Letting Solutions Is Your Managing Agent
If Letting Solutions is managing your property, any maintenance issues must be reported directly to us. We will endeavour to address all issues within 24 hours.
We will always ask our contractors to contact you directly in order to gain access to the property. We will never give any contractor our management keys without your consent, unless we have an emergency that needs to be addressed urgently. These unfortunate circumstances are few and far between but they do happen and so we reserve the right to access the property without your consent.
Please Note…
Regardless of who manages your property, you must not instruct a contractor to undertake any work – if you do, it will be at your own expense!
